Privacy Policy
Last updated: 22 August 2025
Aquacare ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website or services.
We are based in Essex, Cambridgeshire, and Norfolk, providing hot tub and pool repair and maintenance services.
1. Information We Collect
We may collect and process the following types of information:
Personal Information: Name, email address, phone number, postal address, and any details you provide via contact forms, emails, or calls.
Service Information: Details of the hot tub or pool service you request, including location and equipment information.
Website Data: IP address, browser type, pages visited, and cookies (see Section 7).
2. How We Use Your Information
We use your data for the following purposes:
To respond to enquiries and provide quotes.
To deliver our hot tub and pool repair and maintenance services.
To send appointment reminders, updates, or relevant service information.
To improve our website and customer experience.
To comply with legal obligations.
3. Lawful Basis for Processing
Under GDPR, we rely on the following lawful bases for processing your data:
Contract: Processing is necessary to provide the services you request.
Consent: When you opt-in to receive marketing communications.
Legal Obligation: To comply with tax, accounting, or regulatory requirements.
Legitimate Interests: For business improvement and ensuring customer satisfaction.
4. Sharing Your Information
We do not sell or rent your personal data. We may share it with:
Service providers or contractors assisting with service delivery (e.g., payment processors, IT support).
Regulators or law enforcement when required by law.
All third parties we work with are required to respect the security of your data and comply with GDPR.
5. Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including for legal, accounting, or reporting requirements.
Customer service records: up to 6 years (in line with UK tax law).
Marketing data: until you unsubscribe or request deletion.
6. Your Rights
Under GDPR, you have the following rights:
Right to access – request a copy of the personal data we hold.
Right to rectification – correct inaccurate or incomplete data.
Right to erasure – request deletion of your personal data.
Right to restrict processing – request limited use of your data.
Right to data portability – request transfer of your data to another service.
Right to object – object to processing based on legitimate interests or marketing.
To exercise these rights, please contact us at:
📧 info@aquacare.ltd
📞 07782203725
7. Cookies
Our website uses cookies to improve performance and user experience. You can control or disable cookies through your browser settings. For more information, see our Cookie Policy [link if applicable].
8. Data Security
We implement technical and organisational measures to keep your personal data safe from unauthorised access, alteration, or loss.
9. International Data Transfers
We do not transfer your personal data outside the UK or European Economic Area (EEA).
10. Complaints
If you have concerns about our handling of your personal data, please contact us first so we can resolve the issue.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk/
11. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.